๐ ๏ธ Need help? You can submit a support request directly through the TherapEase app.
๐ How to Access Support
To create a support ticket:
- ๐ฑ Open the TherapEase app.
- ๐ค Tap the Profile icon from the main menu.
- โ Click on FAQ & Support.
- ๐ Navigate to the Support tab.
- ๐ซ Choose the relevant category and submit your request.
๐ Support Request Categories
- ๐ Account and Registration Support
- โ๏ธ Technical Support and Troubleshooting
- ๐ณ Payment and Billing Support
- ๐ Appointment Scheduling Assistance
- ๐ฅ Video/Audio Conferencing Issues
- ๐ฌ Messaging Support
- ๐ Privacy and Security
- โ๏ธ Legal and Compliance Issues
- โฟ Accessibility Support
๐จ Abuse Reporting Categories
- ๐ซ Harassment
- โ ๏ธ Unethical Conduct
- ๐ Privacy Breaches
- ๐ต Inappropriate Content
- ๐ฐ Financial Fraud
- ๐ญ Impersonation
- ๐ข Spam or Misleading Information
- ๐ Intellectual Property Infringement
- โ ๏ธ Physical Threats or Danger
- โ Other Issues
๐ก Feedback Categories
- ๐ฑ App Usability and Design
- ๐ฌ Therapy Session Experience
- ๐ก Communication Tools
- ๐ค Therapist and Service Matching
- ๐ Privacy and Security
- ๐ ๏ธ Technical Issues
- ๐ Support and Resources
- ๐ญ Suggestions for Improvement
๐ฉ For urgent inquiries, you can also reach out to our developers directly at info -at- shopandfavor.com.